Terms & Conditions
By using this website you agree to be bound by these conditions. If you do not agree with them, you are not authorised to use the website.
www.allensindustrial.com.au and the logo are the proprty of Allens Industrial Products Pty Ltd (A.B.N 55 091 054 974) and cannot be used or reproduced without authorisation by Allens Industrial Products Pty Ltd.
Conditions of Sale
To purchase goods from www.allensindustrial.com.au you must be at least 18 years of age. Allens Industrial Products Pty Ltd bares no responsibility for under age persons ordering from our site without guardian supervision. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. Should Allens Industrial Products suffer any damage or other losses as a result of a transaction entered into by a minor, Allens Industrial Products reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Allens Industrial Products.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org.
Placing your order
You may place an Order by adding items to your shopping cart at www.allensindustrial.com.au and clicking the "Submit My Order" button. When you place your Order, we will issue you with a Sales Order Number. We will do this by email. By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. Information contained on the Allens Industrial Products website constitutes an invitation to treat. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however Allens Industrial Products will make every effort to supply Products to you. We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying the bona fides of each order placed, for the purpose of preventing credit card or payment fraud. Allens Industrial Products and it affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received we will contact you by email or telephone.
Payment Types and Processing
www.allensindustrial.com.au accepts the following forms of payment:
- Visa Card
- Master Card
- American Express. Please note a 3% surcharge applies to all American Express Transactions
By submitting your payment details to Allens industrial Products Pty Ltd you are giving us the authority to charge your credit card or nominated account, the invoiced amount. Your order will be processed once you have clicked the "Submit My Order" button in the check out area of our site.
If you place an order on the weekend or a public holiday it will not be processed until the next business day. While www.allensindustrial.com.au's online trading hours are 24/7 the Allens Industrial Products store and office hours are Monday to Friday 8am to 5pm and Saturdays 8 am to 12pm. (Excluding any Qld or National Public Holidays.)
Allens Industrial Products uses the eWay Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of Australian merchants providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWay gateway are secured payments.
Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by Allens Industrial Products or any outside party.
- All transactions are performed under 128 Bit SSL Certificate.
- All transaction data is encrypted for storage within eWay's bank grade data centre, further protecting your credit card data.
- eWay is an authorised third party processor for all the major Australian banks.
- eWay at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Allens Industrial Products Pty Ltd.
For more information about eWay and online credit card payments please visit www.eway.com.au.
Allens Industrial Products Pty Ltd will accept no responsibility for any losses directly or indirectly suffered by a customer whose credit card is fraudulently used in an unauthorised manner.
While our website shows both the GST inclusive and exclusive prices for different customer and business needs, ultimately all pricing on www.allensindustrial.com.au includes GST.
All pricing and transactions on the Allens Industrial Products PTY LTD site are in Australian Dollars ($AUD) only.
Supply of your Products
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation. A tracking number for your order will be available for you. Please contact us if you wish to receive these details.
Shipping and Handling
Allens Industrial Products use a number of different shipping methods depending on the purchased items. Delivery times can differ depending on the state and location you live in. Most orders will be shipped from our distribution centre within 2 business days of being received and processed. Payment must be received before shipping unless you are a trade account customer. Special circumstances apply should Allens Industrial Products not be able to supply stock within an order due to items being out of stock or order in items only.
Estimated Australia Wide Shipping Times:
|QLD:||2-3 business days|
|NSW:||3-5 business days|
|ACT:||3-5 business days|
|VIC:||3-5 business days|
|SA:||4-6 business days|
|WA:||7-10 business days|
|NT:||12-14 business days|
These times are an estimate only. Any discrepancy in the delivery timeframe does not entitle the customer to cancel any order or refuse to accept delivery of any order.
Goods Damaged in Transit
Allens Industrial Products Pty Ltd takes all care to ensure that products are transported and kept safe at all times. However, sometimes the unexpected can happen and a product can be damaged in transit. It is very important that if you receive an item that has been damaged during shipping, that you notify Allens Industrial Products Pty Ltd in writing within 7 days of receiving the goods. If Allens Industrial Products are not notified by writing within 7 days after you receive the damaged goods a claim will not be considered.
Disposal of Goods
Please do not dispose of a faulty or damaged product unless you have received instructions from Allens Industrial Products Pty Ltd to do so. When a refund, credit or exchange is given, the product becomes the property of Allens Industrial Products Pty Ltd. If you dispose of this product without the authorisation from Allens Industrial Products you will be liable for any associated costs.
Unable to fulfil an Order
If for some unforeseen circumstances we are not able to complete an order, a customer service representative will contact you within 2 business days and will advise you of the ETA of the goods you have ordered. The goods will be shipped to you at the earliest possible time. If this option is unsuitable then please contact us and we will be happy to provide you with a full refund on any delayed order. If an item was marked "Order in Item" a customer service representative will contact you with the ETA for that item.
Allens Industrial Products Pty Ltd shall not be liable for losses, costs, damages and/or expenses suffered by the customer as a result of any delay or failure by Allens to supply goods where such a delay or failure is due to any cause or circumstance beyond the control of Allens.
Claims or Requests for Credits
If you receive your product and it is faulty, differently described to what was invoiced, or doesn't do what it is supposed to do, please contact us to arrange a replacement, store credit or a full refund within 7 days of purchase. What option of return will be completely up to you, unless for some reason we cannot offer a replacement item because of out of stock items. A customer service representative will issue you with a Return Goods Authorisation form which you will need to affix to the return packing carton or envelope. For all returns you must have a proof of purchase such as your invoice.
If you wish to return an item that is not part of our stocked line or that was marked as an "Order in Item" on our website a 15% Restocking Fee will apply.
All goods supplied are covered by the Manufacturers Warranty. Please enquire for specific products.
What if I want to Cancel or Vary my Order?
If your order has been processed and you wish to vary or cancel it please contact us via phone or email ASAP to check the status and progress of your order. If the items have been posted already you will need to cover the costs of delivering the items back to Allens Industrial Products Pty Ltd and any addition costs incurred to make a variation. This charge may vary.
Correction of Errors or Discrepancies
Whilst Allens Industrial Products Pty Ltd makes every effort possible to keep our site accurate and up to date, mistakes can happen. Allens Industrial Products Pty Ltd reserves the right to change any errors with pricing, quantity's, descriptions, discrepancies at it's discretion without any prior notification.
Links to/from External Sites
This site may contain links to third party websites that are not owned and operated by us. These links are provided for your convenience only and:
- we make no representations or warranties, and have no responsibility or liability for, those websites;
- these links do not indicate, expressly or impliedly, that we endorse those websites or any individuals, businesses, products or services that are promoted or provided at those websites. Nor do we warrant that material on linked sites is free of any computer virus, defects or infringements.
You should carefully review the privacy policies and conditions of use for those websites.
Links to www.allensindustrial.com.au are permitted, provided the full html page is loaded. Links to individual graphics or to areas that are considered "security areas" that bypass any security protection or password protect that Allens Industrial Products establishes are expressly prohibited. If you wish to use a graphic to link to this site please contact us.
We cannot guarantee any file, data or program available for download from this site (or any linked website) is free of viruses and you assume the risk of any damage to your computer as a result of using this site.
Amendment to these terms and conditions
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon notification at this site. By continuing to use this site following such notification, you agree to be bound by the terms and conditions as amended.
If you have any queries or questions regarding Allens Industrial Products Pty Ltd's terms and conditions or any other matters please do not hesitate to contact us.