Frequently Asked Questions
Q: How long will it take for my product(s) to be shipped?
Most orders will be shipped from our distribution centre within 2 business days of being received and processed.
Estimated Australia wide shipping times:
|QLD:||2-3 business days|
|NSW:||3-5 business days|
|ACT:||3-5 business days|
|VIC:||3-5 business days|
|SA:||4-6 business days|
|WA:||7-10 business days|
|NT:||12-14 business days|
Q: Is your website secure?
All payments are processed though an eWay payment gateway. This is a secure payment gate way audited daily by McAfee to eliminate any vulnerability, and is annually audited and certified by Stratsec (QSA) as PCI DSS compliant to the highest level of protection. eWay also uses EV SSL Certificates to protect all transaction details, ensuring that credit card and customer data is safe.
Q: My item arrived damaged what do I do?
Allens Industrial Products does its best to ensure when packaging your items that we pack in the best way to avoid any damages or breakages. However, damage can occasionally occur due to unforeseen circumstances. In the event that a product does arrive damaged, please contact us in within 7 days to make us aware of the problem. In your correspondence please advise us of the fault and your invoice number for the item (s).
Q: What payment methods do you accept?
We accept these forms of payment:
- Master Card
- Visa Card
- American Express
Q: Can I pick up my item (s) from your warehouse?
Yes you can, our location is 40-42 Musgrave Rd Coopers Plains QLD. Please select the "Pick Up" option as the delivery option.
Q: Does your price include GST?
Yes GST is charged on all products. Our pricing and invoices will show GST inclusive and GST exclusive pricing.
Q: What if I'm not home at the time of delivery?
Please specify your instructions at the time of check out. Parcels can be left at your door at your request.
Q: Can I get my item (s) delivered to my PO Box?
No, due to the large nature of the majority of our products we only accept physical addresses for delivery purposes.
Q: How much will the shipping cost be on my order?
Your shipping costs are calculated based on the weight of your items and your delivery postcode. This information will be provided to you at checkout.
Q: Can I track my items?
We are able to provide you with tracking information for your order. Simply contact us for this information once you have confirmation that your order has been shipped.
Q: How do I get an invoice for my order?
We will notify you that your order is being processed by sending you an Order Confirmation and Tax Invoice via email.
Q: How can I view my current and previous orders?
Simply log into your account and go to "previous orders" and you can view all pending and completed orders. Please note that the website will only show orders that have been placed via the website. For any information on orders that have been placed through our showroom or via phone you will need to contact Allens Industrial Products via phone or email.
Q: What if I have forgotten my log in details?
You will be able to reset your account details.
Q: Can I get a refund if I have changed my mind about a product?
If your order has been processed and you wish to vary or cancel, you will need to cover the costs of delivering the items back to Allens Industrial Products Pty Ltd and any addition costs incurred to make a variation. This charge may vary.
If you wish to return an item that is not part of our stocked lines a 15% Restocking Fee will apply.
Q: How do I subscribe to your newsletter and/or blog?
There is a section on the bottom left hand corner of our home screen called "Connect with Us". Simply enter your email address here and you will be subscribed to our newsletter. You are free to unsubscribe at any time. To subscribe to our blog, simply click on the blog link and and enter your email address there.
Q: How do I unsubscribe to your newsletter?
Click on the "UNSUBSCRIBE HERE" link in the "Connect with Us" section on the home page and enter the email address that you would like to unsubscribe from.
Q: Do you supply outside Australia?
Allens Industrial Products does supply items internationally but not through our website. If you are an overseas customer simply contact us via phone or email to arrange delivery of your goods.
Q: I am new to your page, how do I create an account?
Welcome! Just go to the registration page within the Shopping cart on our home page and complete the required information.
Q: I am an existing trade account customer, how do I get an online account?
You will need to contact an Allens Industrial Products customer service representative via phone or email and provide them with the email address that you would like to use as your log-in. Your web account will then be created for you and your password set as your Allens account number which will be provided to you. You are then free to log on and change your password to suit your needs should you wish to do so.
Q: How do I obtain a trading account?
To obtain a trading account, please fill out an Account Application form which can be downloaded from our website or obtained in person or via email from one of our customer service representative. Please note that the form will need to be completed in full and go through our stringent approval process before a trading account will be issued.