At Allens Industrial Products our goal is to provide you with True Service as well as an enjoyable and satisfactory shopping experience. If you have any feedback on a product or the service you have received, we want to hear about it so that we may address your concerns and also improve the quality of service we provide to our customers.
We are committed to supplying individualised service in a fair and open-minded manner. Any complaints are taken very seriously and assessed by a customer service representative with the aim to resolve any issue in a timely and efficient manner.
Complaints, which are not related specifically to a product, will be escalated to the relevant department within the business. We encourage our customers to contact us via the form below with any suggestions for improving our customer service. Alternatively you may use any of the details in our Contact Us section to contact us with your concerns.